Complaint Resolution Process

The company has established following facilities to serve & ensure safe and uninterrupted supply of Natural Gas to our valued customers. Customer can lodge their complaint / request / enquiry of PNG/CNG related services by reaching us through below mentioned channels:

        a. Toll Free Number

        b. Customer Care Centres at all Operating Locations

        c. Emergency Number (24x7)

        d. Email: contact@torrentgas.com

Company shall respond to customer's requests / complaints in accordance to guidelines issued by PNGRB.

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